Keyboard
A: Hello, this is Tim in IT.
B: HI, Tim. This is Sara. I'm calling from the thitd floor. i've got a problem with my keybard.
A: Good moring Sara. Is it a standrd keyboard or a wireless keyboard?
B: It's a standard one and delete key is stuck. I''ve deleed a whole page of text!
A: Oh dear! So first, make sure you've saved all your work. OK now unplug the keyboard from your PC. Next turn it over and hit it gently.
B: What? Are you sure?
A: Yes- if the keys have got dirt inside them, they sometimes get stuck.
B: OK... now what?
A: Now plug the keyboard in again again. Press the enter key and see what happens.
B: Alright. Hey, it's woring! Thanks.
A: Great!
B: Tim, wait a minute. Now the s key isn't working. i'm pressing the key, but the symbol doesen't appear on the monitor.
A: Alright, I'll come and take a look. Well try cleaning some of the keys.
B: Thanks. I'm in Room 312
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