Pag 33 ex: 5-6-7-8

 5-

1-Tied up

2-Hold a meeting

3-Give a presentation 

4-Make arrangements

5-Check youre calendar

6-Take place

Vocabullary Unit8: Scheduling meetings

 Arranging a meeting

Dialogue unit7

A: Thank you for calling Pccomponentes. How can I help you? 

B: Hello i have a problem with the keyboard.

A: I'm sorry to hear that. Can you describe the problem, please?

B: Yes when i put a key is doesen't writing.

A: Ok try to unplug and plug in.

B: It doesen't work.

A: I see i send a techinican to reslove the problem.

B: Ok thnaks you.

Pag 31 ex: 4-8

4-

1. Assist 

2. Return

3. Check my records

4. Under warranty 

5-

1. S

2. NS

3. S

4. S

5. NS

6. S

6-

1. Refound

2. Compensation 

3.  Faulty part

4. Losing business

5. Making a noise.

6. Doesen't fit

7-

1. Costumer relations representative

2. Costumer relations representative

3. Costumer

4. Costumer relations representative

5. Costumer

6. Costumer relations representative

7. Costumer

8. Costumer

8-

1. Return

2. Under Waranty 

3. Refused

4. Refound

5. Compensation

6. Maka a claim

Vocabullary: Unit7

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