First dialogue
A: Thank you for calling World of computers. How can I help you?
B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.
A: Please hold the line. I'll put you through to our sales and marketing department. What's your name, please?
B: It's Mrs Simpson.
A:Can i speak to Chole Burns in tech support, please?
B:Just a moment, i'll put yoy on hold... I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client. Can i transfer you to Bill Jones from the same departament?
A:No, i'd rather speak to Chole directly.
B:OK, I undrestand.
A:Could you ask her to return my call, please? We've got a problem eith our counting program. We need a solution urgently.
B:Let me write down your name and contact details.
A:It's Steve McGough.
B:Can you spell your last name, please?
A:Yes, of course. It's M-C-G-O-U-G-H. And my phone nuber is 061 209 922.
B:OK. Let me check that. It's 061 209 992?
A:No, it's 922 at the and. 061 209 922.
B:061 209 922. OK. And the message is to call you urgently about a softwere problem.
A:Thath's right.
B:I expect her to be free at round 1.00.
PHONE CALLS
As soon as possible-Lo mes rapit posible
Avoid-Evitar