Dialogue Unit 7

First dialogue

 A: Thank you for calling World of computers. How can I help you? 

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you through to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

Second dialogue

A: Good morning. May i ask what the problem is, please?

B: Yes. I think i've been overcharged for the scanners we ordered.

A: I'm sorry avout that. What's your costumer number, please?

B: It's 5P1289

Q: OK, hold on and i'll put you through to the accounts department. >They'll be with you shortly.

Third dialogue

A: Hello. I'm calling because I've got a problem with one of the heatsinks you sent us.

B: I'm sorry to hear that. Can you describe the problem, please?

A: When I start the computer, i doesen't turn on.

B: Oh, I see. Please hold the line and I'll put you through to the IT maintenance department.

I'm sorry the line is busy right now. Let me take your name and number. I'll get a technician to get back to you.