Vocabullary: Unit7

DEPARTMENTS

Dialogue Unit 7

First dialogue

 A: Thank you for calling World of computers. How can I help you? 

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you through to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

Dialogue unit6

 A:Can i speak to Chole Burns in tech support, please?

B:Just a moment, i'll put yoy on hold... I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client. Can i transfer you to Bill Jones from the same departament?

A:No, i'd rather speak to Chole directly. 

B:OK, I undrestand.

A:Could you ask her to return my call, please? We've got a problem eith our counting program. We need a solution urgently.

B:Let me write down your name and contact details.

A:It's Steve McGough.

B:Can you spell your last name, please?

A:Yes, of course. It's M-C-G-O-U-G-H. And my phone nuber is 061 209 922.

B:OK. Let me check that. It's 061 209 992?

A:No, it's 922 at the and. 061 209 922.

B:061 209 922. OK. And the message is to call you urgently about a softwere problem.

A:Thath's right.

B:I expect her to be free at round 1.00.

Vocavullary: Unit 6

 PHONE CALLS

As soon as possible-Lo mes rapit posible

Avoid-Evitar

Be careful-Ves amb compte

Calller-Trucador

Contact-Contacte

Dial a number-Marca un número

Engaged-Ocupada

Extension number-Número d'extensió

No reply-Sense resposta

On the line-A la linia

Professional-Professional

Put you through-Passar una trucada

Remind-Recorda

Repeat-Repetiu

Ring back-Torna a trucar

Speak up-Parlar alt

State-Anomenar

Wrong number-Número incorrecte

ANSWERING CALLS AND TAKING MESSAGES

Dialogue Unit 6

 A: Good morning, Compuset helpline. Melanie speaking. How may i help you?

B: Hello, it's Dave Smith here from cpyshop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line. 

B: Sure

A: Thank you for waiting. Yes, we've got 10 of those in stock

B: Great. I'll come in later this weak.

A: Can i help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Ah, i'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

 

Giving directions

Starting point: Carrer bonavista n5, termens           

Final point: Escola Alfred potrony, termens

 

-First go stright to carre bonavista.

-Second at the end go righ to carrer de mossen.

-Third in the roundabout go to carrer de l'estacio.

-Forth in right go stight to carre Joan oro.

-Finaly at the and go right to escola alfred potrony

vocavullary: Unit 5

TROUBLESHOOTING

-Control panel: panell de control.

-Loose connection: connexió dèbil.

-Mute box: icona de silenci.

-No signal: message: Missatge de no senyal.

-Power button: boto d'encendre.

-Volume control: control de volumen.