Vocabullary Unit10

 E-MAILING

Unit9 pag39 ex: 5,6,7,8

 5-

1.How many followers have you got on Twitter?

2.I get breaking news all day, so I don't watch the news on TV.

3.To set up a packet data box connection, select mobile networks 

4.Leave a voice message, and i'll lisent to it leater.

5.I prefear having a face-to-face convresation in Skype 

6.It's easy to keep in touch with pepople when you've got these apps.

Vocabulary unit 9

 Smartphone features

Dialogue unit9

Dialugue: 

A: Can you help me, please? Why is this samartphone cheaper than that one?

B: this one is a budget model. that one is a top-of-the-range phone. it's got all the latest features.

A: What are the main differences between them?

B: The main adventatges of budget is the lower price. they've got the same basic functions, but they haven't got as many extra features.

A: Can you still get a good internet connection on the cheaper ones?

B: Yes. no problem

A: What about downloading films.

B: If you want a samartphone for downloading playing games, etc. it's better to get one of the more expensive models. This timewise Mercury is great value.

A: What other disaventatges has the budget smartphone got?

B: The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

A: That's good to know. The camera is what i use most.

B: Also, the battery in a budget smartphone doesen't last as long as in the more expensive models. the battery life is less than eight hours. The others last more than ten.

A: OK. Thank you for the information.

Pag 35 all exercices

 5.

1-

B) reschedule

2-

b) cancel

3-

A) Suit

4- 

B) Participate

rescheduling meeting

 A: Hello! is that Mrs Brody? This is Mark Brown, Geraldline Marsden's administrative assistnt at Compusafe.

B: Hello, Mark. What can i do for you?

A: Well, unfortunatly Mrs Marsden is ill, so she won't be at work for three days

B: Oh, i'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged got tomorrow. Can we reschedule it?

B: Certainly. Let's look at the calendar.

A: What date is convenient fot you? how about Tuesday, 5th January?

B: I won't be aviable on that day.

A: I see Mrs Marsden will also be free on Wensday, 6th January. would that suit you?

B: I've got a staff meeting in the afternoon, but i'm free in the morning.

A: Great! Will 11 o'vlovk in the morning be OK?

B: Yes, i'll write it in my diary.

Pag 33 ex: 5-6-7-8

 5-

1-Tied up

2-Hold a meeting

3-Give a presentation 

4-Make arrangements

5-Check youre calendar

6-Take place

Vocabullary Unit8: Scheduling meetings

 Arranging a meeting

Dialogue unit7

A: Thank you for calling Pccomponentes. How can I help you? 

B: Hello i have a problem with the keyboard.

A: I'm sorry to hear that. Can you describe the problem, please?

B: Yes when i put a key is doesen't writing.

A: Ok try to unplug and plug in.

B: It doesen't work.

A: I see i send a techinican to reslove the problem.

B: Ok thnaks you.

Pag 31 ex: 4-8

4-

1. Assist 

2. Return

3. Check my records

4. Under warranty 

5-

1. S

2. NS

3. S

4. S

5. NS

6. S

6-

1. Refound

2. Compensation 

3.  Faulty part

4. Losing business

5. Making a noise.

6. Doesen't fit

7-

1. Costumer relations representative

2. Costumer relations representative

3. Costumer

4. Costumer relations representative

5. Costumer

6. Costumer relations representative

7. Costumer

8. Costumer

8-

1. Return

2. Under Waranty 

3. Refused

4. Refound

5. Compensation

6. Maka a claim

Vocabullary: Unit7

DEPARTMENTS

Dialogue Unit 7

First dialogue

 A: Thank you for calling World of computers. How can I help you? 

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you through to our sales and marketing department. What's your name, please?

B: It's Mrs Simpson.

Dialogue unit6

 A:Can i speak to Chole Burns in tech support, please?

B:Just a moment, i'll put yoy on hold... I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a client. Can i transfer you to Bill Jones from the same departament?

A:No, i'd rather speak to Chole directly. 

B:OK, I undrestand.

A:Could you ask her to return my call, please? We've got a problem eith our counting program. We need a solution urgently.

B:Let me write down your name and contact details.

A:It's Steve McGough.

B:Can you spell your last name, please?

A:Yes, of course. It's M-C-G-O-U-G-H. And my phone nuber is 061 209 922.

B:OK. Let me check that. It's 061 209 992?

A:No, it's 922 at the and. 061 209 922.

B:061 209 922. OK. And the message is to call you urgently about a softwere problem.

A:Thath's right.

B:I expect her to be free at round 1.00.

Vocavullary: Unit 6

 PHONE CALLS

As soon as possible-Lo mes rapit posible

Avoid-Evitar

Be careful-Ves amb compte

Calller-Trucador

Contact-Contacte

Dial a number-Marca un número

Engaged-Ocupada

Extension number-Número d'extensió

No reply-Sense resposta

On the line-A la linia

Professional-Professional

Put you through-Passar una trucada

Remind-Recorda

Repeat-Repetiu

Ring back-Torna a trucar

Speak up-Parlar alt

State-Anomenar

Wrong number-Número incorrecte

ANSWERING CALLS AND TAKING MESSAGES

Dialogue Unit 6

 A: Good morning, Compuset helpline. Melanie speaking. How may i help you?

B: Hello, it's Dave Smith here from cpyshop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line. 

B: Sure

A: Thank you for waiting. Yes, we've got 10 of those in stock

B: Great. I'll come in later this weak.

A: Can i help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Ah, i'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

 

Giving directions

Starting point: Carrer bonavista n5, termens           

Final point: Escola Alfred potrony, termens

 

-First go stright to carre bonavista.

-Second at the end go righ to carrer de mossen.

-Third in the roundabout go to carrer de l'estacio.

-Forth in right go stight to carre Joan oro.

-Finaly at the and go right to escola alfred potrony

vocavullary: Unit 5

TROUBLESHOOTING

-Control panel: panell de control.

-Loose connection: connexió dèbil.

-Mute box: icona de silenci.

-No signal: message: Missatge de no senyal.

-Power button: boto d'encendre.

-Volume control: control de volumen.

pege 19 ex: 5,7,9

 5.

1-Portble-c)easy to carry around.6

2-Superfast-e)Very speedy

3-Dependable-d)not likely to fail

4-Compact-b)Using a small space

5-Sturdy-a)Built to be strong

vocabulary: ordering

 ORDERING

Hardware & pheripherals inventory-May

 To: All workers

From: Iubal@gmail.com

Subject: Hardware & pheripherals inventory of may

Hello to all workers the inventory of May is:

RAM chips are only nine RAM chips and we need reorder next month.

We're overstocket with sounds card we have 27 don't have order more.

We are 3 obslote TPS hard drive, we need order 10 of new model.

urgently order 15 CPU because we don't have none.

Ten Heatsink & fans andtwo of then broken but are enough for now.

And thats old our inventory of May.